Terms & Conditions

Quality Water System Co. Sales and Warranty Policy

Thank you for choosing Quality Water System Co. for your water softener and filtration needs. To ensure clarity and quality in our services, the following terms apply to all purchases:

  • We highly recommend professional installation for our water softeners and under-sink filtration systems. Any damage to premises or product breakage resulting from misuse or improper installation will not be covered under warranty

  • We offer a standard warranty on all our products. If a product includes an extended warranty from the manufacturer, the extended warranty will prevail. Our commitment to quality means we will replace any defective product within the warranty period

    1. Returns and exchanges are accepted within 30 days from the date the product is delivered to the customer.

      1. Unused Goods: Returns of unused goods will incur a 15% restocking fee, in addition to shipping costs for the return.

      2. Exchanges: If an exchange is necessary, shipping fees for both the return and the replacement item will be charged to the customer.

Quality Water System Co. Lifetime Warranty

At Quality Water System Co., we stand behind the quality of our water softeners and reverse osmosis systems with a lifetime warranty for the original purchaser. This warranty covers specific components for their expected lifespans as outlined below:

  • Electronic Valve and Tank (Water Softener): Covered for a life expectancy of up to 10 years from the date of installation.

    Resin within the Tank (Water Softener): Covered for a life expectancy of up to 5 years from the date of installation.

    Reverse Osmosis System: Covered for a life expectancy of up to 5 years from the date of installation.

  • During these life expectancy periods, we will replace or repair any defects in materials or workmanship in these components at no charge to the original purchaser, with no hidden fees. This warranty is limited to the original purchase and does not extend if components are replaced or repaired within the warranty period.

  • Improper Maintenance and Misuse:

    This warranty will be nullified if the product has not been properly maintained, if it has been misused, or if non-original parts or media have been used in the water softener or reverse osmosis system.

    End of Life Expectancy:

    After the warranty period (10 years for the electronic valve and tank, and 5 years for the resin and reverse osmosis system), regular repair or replacement fees, including charges for installation and service calls, will apply.

  • In cases where a service visit is required for a replacement or repair under this warranty, any evidence of improper maintenance, misuse, or the use of non-original parts or media will void the warranty. In these cases, standard charges for repair or replacement, along with installation and service fees, will apply.